LOS ANGELES – Mikela Redd has joined LA INC. The Los Angeles Convention and Visitors Bureau as director, client services, serving as a liaison between meeting professionals and the local visitor industry.
Redd comes to LA INC. with over 10 years of experience in hospitality, event coordination, sales and catering and customer service. Most recently she served as director of catering and convention services at Sheraton Gateway Hotel, Kor Hotels, and prior to that was director of sales and services for ARAMARK Sports and Entertainment at the Anaheim Convention Center. Redd has managed more than 90 events and conventions with attendance ranging from 50 guests to 85,000. She is also a member of Meeting Professionals International (MPI), the meetings and events industry’s largest and most vibrant global community.
“We are extremely pleased to have Mikela join the client services team,” said LA INC.’s senior vice president of sales, Michael K. Krouse, CHME, CMP. “Her knowledge of the social, corporate and association markets and appreciation of detailed customer service are qualities that will further enhance the experience for meeting planners bringing their groups to Los Angeles.”
The client services department of LA INC. recently received its ninth consecutive Gold Service Award from Meetings & Conventions magazine. Meetings & Conventions’ Gold Service Award honors convention and visitors bureaus that excel in professionalism and dedication in their service to meeting professionals. The LA INC. Client Services team also earned the prestigious 2007 Pinnacle Award from Successful Meetings Magazine readers. This award is given for going above and beyond to impress the demanding clientele of meeting, event, convention and incentive planners with an unwavering commitment to hospitality and service. The award recognizes organizations for excellence in sustaining meetings, incentive travel and trade show programs.
The mission of LA INC. The Los Angeles Convention and Visitors Bureau is to advance the prosperity of LA's visitor economy and the livelihoods that depend on it. This is achieved by sales and marketing to the principle segments of both the domestic and international travel trade and consumer.
In particular, LA INC. represents the LA destination to the meetings and convention industry nationwide; the international travel trade and traveler; the cruise passenger and cruise lines; the domestic leisure traveler; as well as the worldwide travel media.
